Privacy policy

Outza is an independent events guide. This page explains, in plain English, what we collect and why.

What we collect

Account details you give us: your name, email address and, if you sign in with Google, the basic profile Google shares (name, email, picture).
Event-goer profile: your date of birth (required) and, if you choose to add it, your home postcode.
Your preferences: home city, preferred cities and categories, and your email newsletter settings (on/off and frequency).
What you do on Outza: events you save or mark as going, and, when you’re signed in, the events you view, share, add to your itinerary or tap through to tickets. Also the promoters you follow and friend connections you create.
Newsletter interactions: which links in our emails you click, and whether an email appears to have been opened (via a small image). Open data is approximate because many email apps block or pre-load images.
Promoters: business details and the events and promotions you create and purchase.
Reports and claims: if you report incorrect event details we store your report and, if you give it, your email so we can reply. If you claim a listing we store your organisation, role and the evidence you provide so we can verify you.

To run your account and show you events in your city.
To personalise the newsletter: we rank events using your stated interests, the events you save or attend, and the newsletter links you click, so the picks get more relevant over time.
To measure and improve the newsletter (for example, which sections and subject lines get clicked), using aggregated statistics.
To keep the service secure and working properly.

Organisers see totals for their events: page views, ticket-link clicks, saves, “going” counts, shares, itinerary adds and clicks on their sponsored placements. They never receive your name, email or individual activity. We don’t sell personal information. The full list is on How listings work.

We ask event-goers for a date of birth so we can confirm you’re old enough to use Outza (13+) and so organisers can understand their audience in broad age bands. Your home postcode is optional.
Organisers only ever see grouped percentages for people who engaged with their events on Outza, such as age bands (for example “25–34”), broad home areas (for example “Eastern suburbs”), other event categories those people like, and how far ahead they plan.
They never see your exact age, birthday, postcode, address, name or email, and they can’t see what any one person did.
Any group with fewer than 10 people is hidden, and percentages are worked out only from the groups that are shown, so a small group can’t be worked out by subtraction.
These insights come from saves, “going”, ticket taps, shares, itinerary adds and views on Outza. Outza doesn’t sell tickets, so this is interest data, not a list of ticket buyers.
You can update your date of birth or postcode, or remove your postcode, in your account settings. If you delete your account, your profile and activity stop counting towards these insights.

We only send the newsletter if you turn it on (it is off by default). Every email identifies Outza and includes a working one-click unsubscribe, which we action straight away, in line with the Spam Act 2003 (Cth).

Promotion purchases are processed by Stripe. Card details go directly to Stripe and are never stored on Outza; we keep only the order record (what was bought, the amount and its status). Prices are shown in Australian dollars.

We use service providers to host the website, store data, deliver emails and generate short editorial descriptions of events. If you choose Google sign-in, Google processes that sign-in.
When you click through to a ticket or organiser website, that site’s own privacy policy applies. Links from our emails carry campaign tags so organisers can see the visit came from Outza; they don’t include your email address.

You can update your date of birth and home postcode (or remove your postcode) in your account settings.
You can change your city, interests and email frequency, or turn the newsletter off, at any time in your account settings.
Every newsletter includes a one-click unsubscribe link.
You can remove saved events, going status and follows at any time.

We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
You can ask to access or correct the personal information we hold about you, or ask us to delete your account, using the feedback button on the site. We’ll respond within 30 days.
Some of our service providers (hosting, email and payments) may store data outside Australia, for example in the United States.
If you’re unhappy with how we handled a privacy concern, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).